IT Support Engineer Job Trends in the West Midlands

IT Support Engineer
England > West Midlands

The median IT Support Engineer salary in the West Midlands is £35,000 per year, according to job vacancies posted during the 6 months leading to 30 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Dec 2025
Same period 2024 Same period 2023
Rank 138 87 127
Rank change year-on-year -51 +40 +125
Permanent jobs requiring an IT Support Engineer 40 136 51
As % of all permanent jobs in the West Midlands 0.76% 3.13% 1.52%
As % of the Job Titles category 0.85% 3.35% 1.62%
Number of salaries quoted 30 9 49
10th Percentile £25,988 £27,000 £25,000
25th Percentile £30,563 £27,500 £25,750
Median annual salary (50th Percentile) £35,000 £32,000 £30,000
Median % change year-on-year +9.38% +6.67% +16.05%
75th Percentile £38,750 £33,750 £36,500
90th Percentile £40,100 £35,000 £48,750
England median annual salary £31,500 £32,000 £32,500
% change year-on-year -1.56% -1.54% +4.84%

All Permanent IT Job Roles
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 4,688 4,058 3,144
% of permanent jobs with a recognized job title 89.47% 93.35% 93.66%
Number of salaries quoted 2,691 1,965 2,667
10th Percentile £28,928 £31,250 £26,500
25th Percentile £36,250 £40,000 £35,000
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -4.76%
75th Percentile £67,500 £67,500 £62,550
90th Percentile £82,500 £80,000 £76,100
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -1.64%

IT Support Engineer
Job Vacancy Trend in the West Midlands

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised in the West Midlands.

IT Support Engineer job vacancy trend in the West Midlands

IT Support Engineer
Salary Trend in the West Midlands

Salary distribution trend for IT Support Engineer job vacancies in the West Midlands.

Salary distribution trend for IT Support Engineer job vacancies in the West Midlands

IT Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Engineer in the West Midlands over the 6 months to 30 December 2025.

Salary histogram for IT Support Engineer in the West Midlands

IT Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the West Midlands region over the 6 months to 30 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +24 11 £37,500 +11.11% 2
Worcestershire -16 11 £35,000 +16.67% 4
Staffordshire -8 7 £25,875 -19.14% 2
Coventry -3 3 £37,500 +38.89%
Wednesbury -5 3 £50,000 -
Warwickshire -6 3 £32,000 - 3
Halesowen -8 2 £35,000 - 1
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities in the West Midlands

For the 6 months to 30 December 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Engineer in the job title.

1 34 (85.00%) Microsoft
2 31 (77.50%) Microsoft 365
3 20 (50.00%) Active Directory
4 19 (47.50%) Azure
5 18 (45.00%) Windows
6 16 (40.00%) Problem-Solving
7 14 (35.00%) Firewall
7 14 (35.00%) SharePoint
8 13 (32.50%) Entra ID
8 13 (32.50%) VPN
8 13 (32.50%) WAN
9 11 (27.50%) DNS
10 10 (25.00%) Cybersecurity
10 10 (25.00%) LAN
10 10 (25.00%) Windows Server
11 8 (20.00%) CRM
11 8 (20.00%) DHCP
11 8 (20.00%) ITIL
11 8 (20.00%) JIRA
11 8 (20.00%) Windows 10
12 7 (17.50%) Google
12 7 (17.50%) VMware
13 6 (15.00%) Disaster Recovery
13 6 (15.00%) Infrastructure Engineering
13 6 (15.00%) TCP/IP
13 6 (15.00%) VLAN
14 5 (12.50%) Apple iOS
14 5 (12.50%) Dynamics CRM
14 5 (12.50%) ERP
14 5 (12.50%) ITIL Foundation Certificate

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities in the West Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (35.00%) SharePoint
2 3 (7.50%) Microsoft Exchange
3 2 (5.00%) Exchange Server 2007
3 2 (5.00%) Exchange Server 2010
3 2 (5.00%) Exchange Server 2013
Applications
1 4 (10.00%) Microsoft Office
Business Applications
1 5 (12.50%) Dynamics CRM
2 1 (2.50%) Dynamics AX
Cloud Services
1 31 (77.50%) Microsoft 365
2 19 (47.50%) Azure
3 13 (32.50%) Entra ID
4 4 (10.00%) Google Workspace
5 3 (7.50%) Amazon CloudWatch
5 3 (7.50%) AWS
5 3 (7.50%) Azure Monitor
5 3 (7.50%) Datadog
5 3 (7.50%) GCP
5 3 (7.50%) IaaS
5 3 (7.50%) PaaS
5 3 (7.50%) SaaS
6 1 (2.50%) OneDrive
6 1 (2.50%) Power Platform
Communications & Networking
1 14 (35.00%) Firewall
2 13 (32.50%) VPN
2 13 (32.50%) WAN
3 11 (27.50%) DNS
4 10 (25.00%) LAN
5 8 (20.00%) DHCP
6 6 (15.00%) TCP/IP
6 6 (15.00%) VLAN
7 5 (12.50%) Wi-Fi
8 4 (10.00%) Remote Desktop
9 3 (7.50%) SD-WAN
9 3 (7.50%) Softphone
Database & Business Intelligence
1 2 (5.00%) SQL Server
2 1 (2.50%) Power BI
Development Applications
1 8 (20.00%) JIRA
General
1 13 (32.50%) Social Skills
2 11 (27.50%) Law
3 7 (17.50%) Finance
4 5 (12.50%) Legal
5 3 (7.50%) Back Office
5 3 (7.50%) Manufacturing
5 3 (7.50%) Organisational Skills
5 3 (7.50%) Publishing
6 2 (5.00%) Automotive
7 1 (2.50%) Analytical Skills
7 1 (2.50%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 3 (7.50%) EDI
Miscellaneous
1 4 (10.00%) Self-Motivation
2 3 (7.50%) Onboarding
2 3 (7.50%) Security Posture
3 2 (5.00%) Driving Licence
3 2 (5.00%) FMCG
4 1 (2.50%) Smartphone
Operating Systems
1 18 (45.00%) Windows
2 10 (25.00%) Windows Server
3 8 (20.00%) Windows 10
4 5 (12.50%) Apple iOS
5 2 (5.00%) Linux
5 2 (5.00%) Windows 7
5 2 (5.00%) Windows Server 2019
Processes & Methodologies
1 16 (40.00%) Problem-Solving
2 10 (25.00%) Cybersecurity
3 8 (20.00%) CRM
3 8 (20.00%) ITIL
4 6 (15.00%) Disaster Recovery
4 6 (15.00%) Infrastructure Engineering
5 5 (12.50%) ERP
5 5 (12.50%) Performance Metrics
6 4 (10.00%) Data Security
6 4 (10.00%) Remote Monitoring and Management
6 4 (10.00%) SIEM
7 3 (7.50%) Change Control
7 3 (7.50%) Collaborative Culture
7 3 (7.50%) Full-Stack Development
7 3 (7.50%) High Availability
7 3 (7.50%) Identity Access Management
7 3 (7.50%) Incident Management
7 3 (7.50%) Incident Response
7 3 (7.50%) Resource Allocation
7 3 (7.50%) Root Cause Analysis
Qualifications
1 5 (12.50%) ITIL Foundation Certificate
2 4 (10.00%) CompTIA Security+
2 4 (10.00%) SC Cleared
2 4 (10.00%) Security Cleared
3 1 (2.50%) A+ Certification
3 1 (2.50%) Degree
3 1 (2.50%) MCITP
3 1 (2.50%) Microsoft Certification
Quality Assurance & Compliance
1 4 (10.00%) Cyber Essentials
1 4 (10.00%) ISO/IEC 27001
1 4 (10.00%) NIST
2 3 (7.50%) SLA
System Software
1 20 (50.00%) Active Directory
2 5 (12.50%) VMware Infrastructure
3 3 (7.50%) Hyper-V
3 3 (7.50%) Virtual Machines
4 1 (2.50%) VMware Server
Systems Management
1 4 (10.00%) Microsoft Intune
Vendors
1 34 (85.00%) Microsoft
2 7 (17.50%) Google
2 7 (17.50%) VMware
3 3 (7.50%) ServiceNow
4 2 (5.00%) Dell
4 2 (5.00%) HP